Shipping & Returns
Shipping information
US orders over $35 ship free! Use coupon code SHIPFREE when you check out.
We strive to keep shipping costs low and have searched for the most economical options for getting our products to you. We generally use the quickest and most economical option of FedEx, UPS, or USPS Priority Mail. For packages under 1 pound, we use USPS First Class. Tracking information will be provided and all carriers estimate that packages will be delivered within 2-5 business days. Please note that with ongoing shipping disruptions, we can’t guarantee a certain delivery date.
If you need expedited shipping, please contact us and we'll be glad to work something out for you.
If you live near Warrensburg and would prefer to pick your order up, please contact us prior to placing your order.
Items on hand generally ship within 1-3 business days. Products with customization will generally ship within 3-5 business days. See product listings for specific lead times.
We have limited shipments to destinations outside of the US due to disruptions and delays since the COVID-19 pandemic began. If you'd like to request shipping to somewhere else, please contact us!
Returns
We take pride in the work we do and hope you’ll love it, too. We want you to be completely satisfied with your purchase. If you happen to receive a product with a defect, let us know within 30 days by sending a picture of the defect and of damage to the packaging, if applicable, and an explanation of the problem to cynthia@threetreesworkshop.com. We’ll ask you to send it back to us and will be happy to send you a replacement or refund you the purchase price, less a restocking fee, at our discretion. Please don't return your item before contacting us.
Please remember that because of the natural variations in the color and grain of wood, each item is unique. The product you receive will be very similar to what's pictured in terms of color, grain pattern, etc., but probably not identical. This variation is not a defect, it's just the beauty of working with natural materials.
Finally, we can’t refund items that have been customized, unless we've made an error in the engraving. We appreciate your understanding. If you have any questions, feel free to contact us.